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Workshop 1: Telecoms for HR and Training Managers

Workshop 1: Telecoms for HR and Training Managers

In this workshop we explore telecoms from both a business and technology perspective, highlighting key areas of focus – as well as the evolutionary and revolutionary forces at play in the industry. We look to expand knowledge and understanding of the changing customer-base and customer proposition; the changing nature of the business; the changing technology on which our business is based; and finally the changing nature of the skill sets, attitude, and motivations needed to ensure the business thrives.

Telecoms as a Business

  • The License, Spectrum and Regulation
  • Key Objectives and KPIs
  • Global Trends
  • Infrastructure and the Role of Vendors
  • The Customer
    • Marketing and Branding
    • Segmentation
    • Consumers / Enterprise & B2B
    • Bundling and Convergence
    • Services – Basic to Digital
    • ICT and Unified Communications
  • The Developing Opportunities
    • The Importance of Partnerships
    • Becoming a Full CSP (Communications Service Provider)
    • Becoming a Full DSP (Digital Service Provider)
    • Industry Verticals
    • Internet of Things and Machine to Machine (M2M)
    • Smart Cities
    • Smart Working and Smart Living

Technology Foundation

  • Fixed / Mobile
  • Access / Core
  • 2G and 3G
  • 4G LTE, LTE Advanced + WiFi
  • 5G and Supporting the IoT
  • Service Platforms
  • Next Generation Billing and Policy Control & Charging (PCC)
  • Efficiency and Planning
  • Virtualisation

Ensuring Business Success

  • Key Business Attributes – Agility and Ability to Partner
  • Structure and Organisation
  • Strategic Alignment of KPIs
  • The Nature of Risk and its Organisational Impact
  • Culture and Working Environment
  • Skill Sets and Work-Based Support
  • Assessments and Competency Development