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Workshop 1: Telecoms for HR and Training Managers
In this workshop we explore telecoms from both a business and technology perspective, highlighting key areas of focus – as well as the evolutionary and revolutionary forces at play in the industry. We look to expand knowledge and understanding of the changing customer-base and customer proposition; the changing nature of the business; the changing technology on which our business is based; and finally the changing nature of the skill sets, attitude, and motivations needed to ensure the business thrives.
Telecoms as a Business
- The License, Spectrum and Regulation
- Key Objectives and KPIs
- Global Trends
- Infrastructure and the Role of Vendors
- The Customer
- Marketing and Branding
- Segmentation
- Consumers / Enterprise & B2B
- Bundling and Convergence
- Services – Basic to Digital
- ICT and Unified Communications
- The Developing Opportunities
- The Importance of Partnerships
- Becoming a Full CSP (Communications Service Provider)
- Becoming a Full DSP (Digital Service Provider)
- Industry Verticals
- Internet of Things and Machine to Machine (M2M)
- Smart Cities
- Smart Working and Smart Living
Technology Foundation
- Fixed / Mobile
- Access / Core
- 2G and 3G
- 4G LTE, LTE Advanced + WiFi
- 5G and Supporting the IoT
- Service Platforms
- BSS/OSS
- Next Generation Billing and Policy Control & Charging (PCC)
- Efficiency and Planning
- Virtualisation
Ensuring Business Success
- Key Business Attributes – Agility and Ability to Partner
- Structure and Organisation
- Strategic Alignment of KPIs
- The Nature of Risk and its Organisational Impact
- Culture and Working Environment
- Skill Sets and Work-Based Support
- Assessments and Competency Development