Terms & Conditions

Terms & Conditions

Cancellation, Transfer and Refunds

If a student fails to attend for any reason, withdraws or transfers from a course without providing at least fifteen (15) UK working days’ written notice prior to the scheduled start date of the course, then the purchaser agrees to pay the following fees:

Written Notice of Cancellation or Transfer for Scheduled Public Courses 15-11 UK working days – 40% of course fee, 0-10 UK working days – 100% of course fee

Please note, a cancellation fee in this respect, refers to a specific course date, and therefore a transfer to a later course counts as a cancellation. You may only transfer once. If the purchaser proposes a suitable replacement participant – subject to the standard admission process for that part particular course (if any) – then no cancellation fee will apply.

Courses may be subject to late change or cancellation for operational reasons. If we cancel a course for whatever reason, we will refund the cost of the course, but we are not liable for any other costs, including travel and accommodation. Of course, in these circumstances, every effort will be made to offer alternative dates.


It is the responsibility of the purchaser or participant to determine if a travel visa is required before registering for any training course, to ensure there is enough time for it to be issued, and subsequently to apply to the appropriate agency in good time.

Once full payment has been received, we will issue a Letter of Invitation if requested. Please indicate if this is required clearly at the point of registration.

In the event that a student is not able attend training due to visa issues (of whatever nature), then our standard “Cancellations, Transfers and Refunds” terms and conditions apply, unless it can be proved to our satisfaction that:

  1. It was indicated at the time of registration that a visa had to be applied for.
  2. The visa application was submitted in good time for the application to be processed and visa issued prior to expected travel date. (Standard visa processing time frames, published at the time of visa request submission, on the appropriate agency’s website will be used in case of doubt).

In the case that these two points are satisfied, a transfer to a later date will be facilitated (if available), or a full refund will be made.


You will be asked to complete a method of payment whilst completing the online course registration or course papers purchase form. Delegates must ensure that payment is received before the date of the course or payment will be required on the day. Payments made by cheque should be made payable to Informa Telecoms and Media Ltd . If you choose to pay by bank transfer, please tell your bank to include the IBC reference code UKCTAMTTMBA0601 and the delegate’s surname in the transfer instructions. Transfers should be made to:

Bank transfers (except USD in USA) should be remitted to:

NatWest Bank
25 High Street

Account Name: Informa Telecoms and Media Ltd
Sort Code: 60-06-06
Account No: 01825550
IBAN: GB25NWBK60060601825550
Swift Address: NWBKGB2L

Bank transfers in USD in USA should be remitted to:

Fleet Bank
1185 Avenue of Americas
New York

Account Name: Informa Telecoms and Media Ltd , account 2753109322
ABA for wires: 021200339
ABA for ACH: 021000322
Swift Address: FNBBUS33

Please fax a copy of your bank transfer and the customer’s name to our customer services department +44 (0)1932 893896

Data Protection – Delegates Please Note

The personal information that you provide will be held on a database and may be shared with companies in the Informa Group in the UK and internationally. Sometimes your details may be made available to external companies for marketing purposes. If you do not wish your details to be used for this purpose, or wish to amend your mailing details, please write to:

Customer Service Department
Informa Telecoms & Media Conferences
Enterprise House
45 Station Approach
West Byfleet
KT14 6WK
Telephone: +44 (0)1932 893600
Fax: +44 (0)1932 893612
Or if you prefer you can email.

This contract is covered by English Law.