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Developing a marketing strategy that builds a long-term relationship with customers is essential as the telecoms industry expands into new sectors. Customers are becoming increasingly demanding and service providers must adopt new marketing strategies that deliver on customers’ expectations.
This two-day course will help your business find the balance in short-term marketing activities and implementing a long-term approach. It will explain how to put customers at the heart of your organisation, while building a sustainable competitive advantage that achieves goals and objectives.
“Interesting course and covered all the needed information regarding the topic”
EE Iptc
Real-life examples and a case study analysis are used throughout the course.
Module 1
Module 2
Module 3
Module 4
Module 5
Expert insight, delivered in a format to suit your needs, to enhance knowledge and drive performance in your team.
We take a consultative approach to learning: our learning & development consultants will work closely with your team to establish your unique business needs and define success measurements.
“The professionalism when working with Telecoms & Tech Academy allowed me to achieve my goals. We thank you for the support throughout the course.”
Eric Jacobson, Learning Solution Manager, MTN Group
At your location, wherever that may be globally
Can't afford time out of the office? We can develop a specialised online programme for your team
Perfect for training a group of mixed abilities - our blended learning means pre and/or post learning on demand, with onsite delivery focusing on practical application and more time for questions