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Digital Services and Technology Transformation

This 3 module Distance Learning programme examines in detail the changing nature of the telecoms industry and the technologies and strategies operators need to deploy to capture new digital services opportunities.

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Course Overview

This looks at the changing role of Telecommunication Operators – and how they are responding to changing market conditions and customer expectations by repositioning as Communications Service Providers; adopting a range of digital services and undergoing major transformation initiatives.

We focus primarily on the services, service delivery and control, and technology transformation – firstly in support of the new service environment, but secondly from the wider perspective of efficiency, capability, scaling and maximising ROI through techniques such as virtualisation.

Location: TBC

PRICE: Contact us


Why Choose This Course?

Who’s it for?

  • Technical Functions
  • Commercial/Strategy Functions
  • Consultants
  • Project Managers
  • Regulators

Programme Modules

  • ICT, Unified Communications & Advanced Digital Services
  • Technology Transformation: Virtualisation, Cloud & Convergence
  • Managing Services, PCC & Billing

Benefits of Distance Learning

  • High quality soft copy course material
  • Up to date research from Ovum Research team
  • Study in your own time
  • Comprehensive webinar schedule
  • Regular live online tutorials with course Director

Learning Outcomes

Benefits for Professional

  • Gain a thorough understanding of the changing role of the Telecoms operator as evolve to Communications Services Providers (CSPs) and Digital Service Providers (DSPs)
  • Lear strategies to deploy services to capture new Digital Services Opportunities
  • Gain insight into the technologies and strategies to support new services
  • Fully supported Distance Learning programme with regular webinars, tutorials and access to a tutor

Benefits for Organisations

  • Effective onboarding of new employees through an advanced training programme
  • Individuals will be able to contribute more effectively to the wider organisation.
  • The flexible learning systems allows employees to fit their study around work.
  • Multiple corporate licences available for group bookings

Programme Details

The programme consists of 3 modules covering:

Module 1

ICT, Unified Communications & Advanced Digital Services

  • Introduction to ICT & Advanced Digital Services
  • Digital Services in the Enterprise and Consumer Sectors
  • A Connected World

Module 2

Technology Transformation: Virtualisation, Cloud & Convergence

  • The Internet of Things
  • Cloud Computing for Telcos
  • Software-Defined Networking and Network Function

Module 3

Managing Services, PCC & Billing

  • An Overview of Billing
  • Billing in the Broader BSS/OSS Context
  • PCC (Policy Control and Charging) and Diameter
  • IP Multimedia Subsystem (IMS)

Customised In-Company Solutions

Expert insight, delivered in a format to suit your needs, to enhance knowledge and drive performance in your team.


We take a consultative approach to learning: our learning & development consultants will work closely with your team to establish your unique business needs and define success measurements.


“The professionalism when working with Telecoms & Tech Academy allowed me to achieve my goals. We thank you for the support throughout the course.”


Eric Jacobson, Learning Solution Manager, MTN Group



We’ll hand pick a leading practitioner to create and deliver a technical or commercially focussed programme, at your location – wherever that may be globally.


We develop specialised online learning programmes using our virtual learning platform so your teams can learn anytime, anywhere – both on-demand or through online live classes.


A mix of online and face-to-face - your business taps into our leading online learning experience and gets valuable face-time with leading practitioners.