E: training@telecomsacademy.com
T: +44 (0)781 859 8479
Course Overview
Managing churn and building lifelong loyalty strategies is vital to your organisation as customers continually seek lower prices and better network coverage. Control of customer share is under threat from all sides, with providers both within and outside of telecoms competing for new consumers.
Now is the time to develop and re-think your organisations current customer relationship strategy, and realign this with your customers’ expectations to deliver satisfaction.
Why Choose This Course?
Coutse benefits
- Develop a proactive and system-wide approach to Customer Experience Management
- Understand your customers value drivers
- Learn customer touchpoints and build trust, loyalty, and lifetime value
- Deliver ROI by reducing churn management costs
- Build a roadmap for specific customer segments
Who is it for?
- Chief Marketing Officers
- Campaign Managers
- Product Managers
Programme Modules
- CSP and Customer Love
- Mapping the Customer Experience
- CEM Implementation and Measurement
What Are People Saying?
“Excellent course deliver: at the right pitch for my business and role”
BP MTN
Programme Details
Module 1
Module 2
Mapping the Customer Experience
Module 3
CEM Implementation and Measurement
Past Delegates Include
Delivery format
All our courses can be delivered in the following methods based on your business requirements
Face-to-Face
We’ll hand pick a leading practitioner to create and deliver a technical or commercially focussed programme, at your location – wherever that may be globally.
Digital
We develop specialised online learning programmes using our virtual learning platform delivered as a live online classroom or self paced on-demand.
Blended
A mix of online and face-to-face training customised to your requirements.
Get in touch
If you would like more information, we look forward to hearing from you. Please contact: