Building a Roadmap for Digital Transformation

This Executive Workshop develops best practice ideas on the transformed telco

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Course Overview

Driven by changing industry dynamics and a reality check in terms of financial performance and KPIs, all major telcos are now undergoing transformation. To survive and to remain profitable (and to take advantage of opportunities such as Digital Services, the Internet of Things, Unified Communications and Virtualisation), the transformation from Telco to full Communications Service Provider (CSP) is not optional.

This Executive Workshop develops best practice ideas on the transformed telco – and examines what needs to be done in terms of the business models, the customer proposition, partnerships, technology and business enablers, people, and culture to maximise future performance and become an effective Communications Service Provider. We build on existing ideas and knowledge in a highly interactive and engaging learning environment, where ideas are presented, shared, analysed and developed holistically to gain a comprehensive and detailed view of our changing business. We aim to highlight and organise the ideas to develop clarity – ensuring the ideas and best practice can be applied effectively to the participant’s own organisation.

In-Company Only

Duration: 4 Days

PRICE: Contact Us


Why Choose This Course?

Course Benefits

  • Comprehensive case studies, business simulations, and discussions that tackle the global digital revolution  
  • Highly focused and in-depth training from the experts - including Ovum research
  • Engaging learning environment that explores business models, services, networks, culture and customers
  • Expert programme directors that maximise development and learning

Who is it for?

  • C-Level & Senior Managers
  • Middle Managers
  • Future Managers & Identified Talen
  • Technical/Network Management
  • Marketing/Sales/Commercial

Programme Modules

  • Where are we now?
  • Digital Leadership & Customers
  • Innovation, Transformation & Enablement
  • Best Practice
  • Business Simulation

Learning Outcomes

Benefits for the Individual

  • Contribute to the strategic direction within the organisation
  • Develop creative thinking and embrace an innovative work environment 
  • Evaluate new technology systems and identify capabilities, limitations, and features
  • Understand new initiatives and lead overall “telco” transformation
  • Make decisions on transformation technologies that are best practice   

Benefits for the Organisation

  • Implement individuals and teams to develop best practice across the organisation
  • Explore new strategies and digital initiatives that impact the landscape of the business 
  • Experienced trainers with insights from Ovum
  • Align KPIs, performance and focus with overall strategy
  • Build an innovative environment that embraces potential opportunities

What Are People Saying?

Programme Details

Module 1

Where are we now?

  • Industry Trends & Outlook
  • Measuring 7 Benchmarking Success
  • Optimising the Current Business
  • Strategies for Digital Leadership

Module 2

Digital Leadership & Refining the Customer

  • Redefining the Customer Proposition
  • Developing Strategies for Digital leadership
  • Business Model Disruption
  • Financial Modelling & Assessment

Module 3

Maximising Success – Innovation, Transformation & Enablement

  • Supporting the Digital Age – Technology Transformation
  • Key Enablers – Enterprise, Leadership, People & Culture
  • Transforming Thinking & Monetising Creativity
  • Innovation in ICT/Telecoms/Digital

Module 4

Digital Leadership

  • Identifying Best Practice
  • Business Simultion Presentation
  • Assessment & Evaluations

Past Delegates

Customised In-Company Solutions

Expert insight, delivered in a format to suit your needs, to enhance knowledge and drive performance in your team.


We take a consultative approach to learning: our learning & development consultants will work closely with your team to establish your unique business needs and define success measurements.


“The professionalism when working with Telecoms & Tech Academy allowed me to achieve my goals. We thank you for the support throughout the course.”


Eric Jacobson, Learning Solution Manager, MTN Group



We’ll hand pick a leading practitioner to create and deliver a technical or commercially focussed programme, at your location – wherever that may be globally.


We develop specialised online learning programmes using our virtual learning platform so your teams can learn anytime, anywhere – both on-demand or through online live classes.


A mix of online and face-to-face - your business taps into our leading online learning experience and gets valuable face-time with leading practitioners.