Customer Experience Management (CEM) in Telecoms

Tue 20 Jun, 2017

With mobile telecoms markets nearing or above 100% penetration and intense competition rife, managing churn and building life-long loyalty is not a “nice to have” strategy any more, it is a matter of survival. Yet very few of your customers are truly passionate about you and churn easily in search of lower prices, better network…

Whitepaper: The importance of the Home Network for delivering high quality Digital Applications

Sat 10 Jun, 2017

Digital services and applications have become critical to everyday life, and the network that delivers them down to the device is an essential element for ensuring a high quality of experience (QoE) and meeting customer expectations. Based on a survey of 1,000 end users across three countries – Spain, the Netherlands, and Sweden – this…

Telecoms Mini MBA improves operational efficiency and cross functional collaboration at MTN

Mon 15 May, 2017

32 employees engaged in Telecoms Academy’s innovative 5 day MBA, delivered at their Johannesburg headquarters, and they couldn’t be happier with the results – “The Telecoms Academy Mini MBA has taken our workforce to another level. As an end-user, the experience has been brilliant and the feedback has been overwhelmingly positive”, says Eric Jacobson, Learning Solutions Manager.

Internet of Things World Europe | 13-15 June 2017, Excel, London

Wed 19 Apr, 2017

Internet of Things World Europe , the most comprehensive IoT event to engage enterprises across both Industrial and Consumer IoT, is returning on 13-15 June 2017 as part of London Tech Week’s new festival of technology TechXLR8. Featuring new in-depth and more technical content, the event will focus on delivering world class IoT end-user case…

5G World | 13-15 June 2017 | ExCeL, London

Tue 11 Apr, 2017

Inspiring the Connected World through Next-Gen Networks 5G World is now a part of London Tech week’s new festival of technology, TechXLR8. Join us in June for a unique event focused on shaping and defining the future of mobile networks. Hear from over 150 thought-provoking speakers on hot topics including: 5G in practice, 5G ready…

Whitepaper: Telecoms Business Environment: The State we're in (and what to do about it!)

Thu 23 Mar, 2017

We often talk about telecoms being a fast-moving industry. In practice, telecoms is a capital-intensive, relatively slow-moving sector that is trying to plot its future direction at a time when much of its previous value as providers of communications services is being eroded. This whitepaper, produced by Telecoms Academy and written by Mark Newman, Senior…

2017 Training Catalogue & Public Training Schedule Now Available

Mon 09 Jan, 2017

Download our 2017 Training Catalogue and Public Training Schedule for details of our extensive training portfolio covering the key topics and technologies driving the industry. School Of Telecoms Management University Accredited Advanced Telecoms Management Series Innovation & Transformation – Transforming the Business Marketing & Customer Focus Commercial Aspects of Telecoms Telecoms Business Skills School Of…

We are expanding – Contract Trainer Opportunities

Fri 09 Dec, 2016

We are looking to expand our team throughout 2017, and have contract training opportunities in the following areas: SDN and NFV LTE and LTE-A 5G OSS & BSS (incl.MANO) Cloud Services Smart Cities Internet of Things Connected cars / transportation If you would be interested in becoming part of our successful team please send a…

New Insight Webinar: Digital Services | On Demand Webinar Now Available

Tue 22 Nov, 2016

On Demand Webinar Now Available New services, beyond those of voice and connectivity, are increasingly important to telecoms operator companies as they transform into fully converged Digital Service Providers (DSPs). This short Insight Webinar looks at the range of services that are being developed and worked into the wider customer proposition as DSPs position themselves…

Telecoms Academy will be Exhibiting at Africa Com 2016 - Stand TV30

Tue 08 Nov, 2016

We are pleased to announce that Telecoms Academy will be exhibiting at the year AfricaCom. The Telecoms Academy have developed a diverse portfolio of training programmes that develop the key competencies required to make the right choices, develop the right solutions, and to maximise your organisation’s position in the market.  Come find us on Stand…