The programme consists of 3 focused modules:
The Telecoms Business Environment
- Telecoms Operating Environment
- Telecoms Stakeholder Requirements
- The Customer Service Proposition
- Strategic Challenges for Telecoms Operators
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This programme looks at the role, techniques and implementation of marketing practices within Telecoms Operators/Communication Service Providers (CSPs).
We examine the changing telecoms marketplace and the evolution business models; evaluate the developing customer proposition(s), and discuss how effective segmentation and successful customer engagement allow operators to maximise both B2C and B2B opportunities.
The programme consists of 3 focused modules:
Module 1
Module 2
Module 3
Expert insight, delivered in a format to suit your needs, to enhance knowledge and drive performance in your team.
We take a consultative approach to learning: our learning & development consultants will work closely with your team to establish your unique business needs and define success measurements.
“The professionalism when working with Telecoms & Tech Academy allowed me to achieve my goals. We thank you for the support throughout the course.”
Eric Jacobson, Learning Solution Manager, MTN Group
Contact us for more information telecomsacademygroups@informa.com
We’ll hand pick a leading practitioner to create and deliver a technical or commercially focussed programme, at your location – wherever that may be globally.
We develop specialised online learning programmes using our virtual learning platform so your teams can learn anytime, anywhere – both on-demand or through online live classes.
A mix of online and face-to-face - your business taps into our leading online learning experience and gets valuable face-time with leading practitioners.