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AI Transformation for Telecoms Leaders

Preparing Telecoms leaders for an AI-ready world: Implementing AI at a strategic level Available as a Live Virtual Classroom or on-demand

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Course Overview

This course will expose Telecommunications Service providers at the organisational level with the AI foundations, AI frameworks, and AI tools to craft their strategies to ensure delivery of some of their most pressing business concerns. Many Telecommunications service provider leaders already know that the classic approach to strategy – analyse, plan, execute – has lost relevance. But what is replacing it?

Why choose this course?


  • Learn how to put in practice cross-business unit and cross-industry learnings, to ensure breadth and depth of AI impact
  • Understand the key ingredients and role of AI in your organisation strategy
  • Understand how AI is being currently leveraged and future possibilities Practical tools
  • Upon completion of this course, you will have the opportunity to submit your AI Transformation Map to the trainer for further evaluation.
  • Improve competitiveness by understanding how new technologies can be successfully adopted internally
  • The course will focus on industry and business-unit specific applications of AI and deep dive into how AI can add value within a Telecoms organisation
  • Increased understanding of recruitment and upskilling for AI-ready teams
  • Increased capacity to adopt new technologies resulting in operational efficiency and cost reduction


  • Technology Leaders tasked with understanding how AI can fit into their business and can deliver a competitive advantage
  • Strategists who want to understand how to overcome key obstacles to ensure successful deployment
  • Innovators who want to further their understanding of AI use cases and gain inspiration on how to use them to benefit their business

Functions that would benefit include - 

Chief Commercial Officers / Heads of Project Management / Heads of Internal Audit / Regulatory Affairs Directors / Chief Technology Officers / Digital Transformation leaders / Change Managers / Consultants / Heads of Strategy / Heads of Growth



  • Understand and Tackle the Key Ingredients of AI Strategy
  • Utilise Practical AI Tools and Their Applications
  • Realise the Skills and Talent Required to Succeed
  • Insight Into Real World Challenges and Examples of AI Success

Programme Agenda

Emerging technologies in Telcos, creating a common base

Exercise: Case study on what value AI is bringing to telecommunications: Break-away group work

Digital Transformation strategies and organisational culture

Exercise: In-depth examination of organisational culture: Individual application

AI and operations strategy in a digital era: Applications in Telecoms

Exercise: Impact that AI is having across industries and regions, and what can the telecommunications industry learn: Break-away group

Innovation methodologies, building a culture of innovation

Exercise 1: How to build an Agile Telco business as a pre-requisite for AI effectiveness: Individual application

Exercise 2: Rapid prototyping leveraging AI: the merge of problem-solving, leadership skills, and opportunity identification

Programme Trainer


Senior Principal Consultant & Data Scientist at AI Business Academy

Dr Manoj Dayal Chiba is a management professional & has held senior positions in different sectors, with deep technical expertise in data and technology, with over 12 years of experience. This experience has allowed him to draw on the relevant understanding to exploit opportunities & align strategies. His training, qualifications & passion for data & intersection with technology drive his underlying philosophy for evidence-based decision-making, the impact on the future of business and society.

Some of his work includes Data Science, serving as a data scientist; building data science capabilities and operationalising this capability sustainably within organisations of different sizes; artificial intelligence deployment and change management – having built his first image recognition algorithm and chat capability in 1998; strategy and structure consulting work; price-setting strategies for organisations; market share analysis; subject matter expert for legal cases and innovation consulting. He is further the founding director for an AI think-tank. He has consulted with over 60 companies locally and globally, with hands-on experience in over 10 African countries and serves as a non-executive director for two organisations. He also has a deep passion and spends considerable time working with youth, education, and developing the youth in South Africa.

At GIBS Manoj is a Senior Lecturer and Faculty member, lecturing research, statistics, predictive analytics, digitisation, intersection of business, society and technology, artificial intelligence and lead faculty for innovation and design. He also supervises MBA and PhD theses in the fields of International business strategy and structure; Data and strategy; Digital Business models; and innovation.